Providing customer service has been around since people started doing business together. The challenge for retailers in the Omni-channel digital age is evolving at the speed of the customer.

For retailers, there’s a quite storm known as Omni-channel that’s highlighting the importance, understanding and appreciation for the science of supply chains and logistics.

The revolution in retailing that has happened as a result of the explosion in online shopping has prompted a similar transformation of the supply chain. In part one of this article we looked at the explosion of omni-channel retailing. In part two we dissect how omni-channel initiatives can impact the retail supply chain:

The revolution in retailing that has happened as a result of the explosion in online shopping has prompted a similar transformation of the supply chain. Together, the best supply chain businesses and mid-market retailers are racing the clock to work out how....

Could 2014 be a watershed year for technology in retail? Following is a list of the 10 latest trends that are set to impact retailers in 2014 as they look to enhance their operations through technology. 

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