Is there a science to the way shopping centres and stores are designed, from the inside out, attracting and enticing customers? Of course there is, there has to be, it can’t be random, can it?

When it comes to choosing retail software is ‘best of breed’ really the best option? Sure if it was a perfect IT world then having the best option of anything would seem to be the obvious preference. The problem is it’s not that straight forward. There are so many touch points that must be taken into consideration on top of purely the applications. These include integration, implementation, training, future upgrades and support just to name a few.

As a customer, I have the preconceived expectation that if I purchase online, it will be cheaper than going in-store.  I suspect websites such as eBay and Deals Direct has contributed to building this perception by aggressively advertising discounted products.  In today’s blog, I challenge the theory that online should be cheaper than in-store and give 10 easy to follow tips on how to balance a traditional outlet shop vs. an online store.

Insofar as risk and operational pain are concerned, performing a stocktake rates very high on both counts.

Many organisations recognise that if they perform stocktakes badly, it will have significant impact on their general ledger, inventory, and warehouse management system.

The current buzz in retail is all about multi-channel, online and virtual stores. You may think that technology is changing retail, but going back to basics, faster processors and smarter devices are not the main causes of the shift, it’s all about traffic!

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