I’ve found that organisations often overestimate the ease of rolling out a successful Business Intelligence program. Recognising the breadth of impact it will have on their organisation can sometimes be overlooked. There is often a lot of time spent determining the right BI technology, but once deployed, many believe the rest will take care of itself. In truth, the technology itself is often the easiest decision. Without due consideration for your people, processes and organisational culture, you might not achieve the outcomes you hoped for – or pitched to your company directors to get the budget approved!
Are you having trouble understanding how Enterprise Resource Planning (ERP) software can be utilised in your business?
In recent years the transformation of ERP has been dynamic, and now with it heavily linked to Business Intelligence (BI), it is being applied to business operations in more ways than ever before. No longer just an enabler of back-end functionality, today ERP solutions are delivering productivity gains through automation, real-time visibility into the business, assisting third party integration, increasing transparency into operations, and mobile access anywhere.
Providing customer service has been around since people started doing business together. The challenge for retailers in the Omni-channel digital age is evolving at the speed of the customer.
Technology and data offer great insights into business; and mining information provides us with products and services we could only dream about a few years ago.
It was never so obvious to me than having to drive in a new city in one of my recent business trips. Without Google Maps, it would have been much harder. This type of application is only possible through massive collection of data, big data.
As a small and medium business, what is the first step in your journey to leverage technology and data?