You bought a shiny new ERP - Now what? (Part Three) Continuous improvements

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You just bought a new ERP system and have already considered the value of an internal change agent to drive your project and the benefits of limiting customisations, now it’s time to think about continuous improvements. It is all too common to see companies implement the core features that they need and stop there; just happy that they got over the disruption that the software implementation brought to their business. I believe in continuous improvements to maximise the benefits you get from your ERP. 

Continuous improvements are small changes that you bring within your business. Nothing major, nothing disruptive, small steps driven solely to remove activities that don’t bring added value to your customers.

The good news is that your new ERP can help. ERP products are configurable as they need to adapt easily to the various business processes of their many customers. To achieve this from a single source code, an ERP can be setup in multiple ways to run your business.

If you don’t have a culture of continuous improvements, I suggest you select a department and start with a meeting to discuss their frustrations and what is adding no value to your products or services. You will be surprised that the issues are already known, but nobody is taking action.   Some issues are not software related, but some others could be solved with the ERP that you have already purchased.

Let’s take a few typical problems:

• Are you still duplicating data entry from spreadsheets to the ERP?

• Are you still running multiple reports, checking various totals to get the information you need?

• Are you still checking your system for anomalies, both good and bad?

• Do you have poor data quality in your system?

If the answer is yes to any of the above, here are the improvements that some of our customers using Pronto Xi have applied to their business:

With Intelligent alerts, a customer is now aware in real time of sales with low or negative margins occurring in their stores. This information is provided by SMS to the store manager who can check the issue while the customer is still in the store.

With a configurable screen, a customer has defined default data to be applied to some fields in the sales order entry screen and hidden some others, reducing the guess work and errors of data entry clerks.

With easy to create BI dashboards, a customer has removed the need of running multiple reports as the key information is now displayed on the main screen every time a user logs in to Pronto Xi.

These are just examples, but in all cases, there was an increase in staff happiness and value to the customer by simply tweaking or enabling functionality that was already available in their ERP system.

 

 

Paul Goepfert

Paul Goepfert

Paul Goepfert is the Marketing Manager for ERP vendor Pronto Software. @PaulGoepfert

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