As growing service organisations meticulously weigh up the value of introducing new technologies into their business how can they be really sure that the solution fits with the strategy and vision for the long term? It’s relatively easy to propose process improvement based on today’s model, but how many businesses are able to look into the crystal ball and visualise how service delivery will transform in the future, and confidently plan a technology strategy to address what hasn’t yet happened?
With mobile apps becoming so intrinsic and ubiquitous, we as consumers have become the greatest critics on app user experience and useability. Sparse design, no visual clutter, minimal colour palette, crisp typography and clear navigation have all become design attributes we now expect in apps designed for individuals, and from a commercial aspect, service organisations. So now in the field services sector the demand for slick, easy to use mobile apps is growing and so too is their purpose and role with regards to the collection of data.